Control4 Assist

Control4® Assist
Assistance From a Distance
Why Assist?

Assist and Assist Premium are two remote support plans to complement the services your independent professional integrator provides.

Assist and Assist Premium provide solutions for maintaining the dependability of your system and connected devices. They each enable manufacturer-backed support 7 days a week if you run into an issue, allowing you to enjoy the benefits of your smart living solution. These plans are designed to give extra support when you need it and are currently only available in the United States.

Control4 is Here to Assist You 7 Days a Week in Partnership with Your Professional Integrator

Control4 Assist ($899/year)

When you have questions or issues to troubleshoot, you’ll receive:

  • Access to expert manufacturer support from the Control4 Assist Team to help remotely 7 days a week, 8 a.m. – 8 p.m. via phone, email, and video assist*
  • Proactive remote system monitoring to help keep your system and connected devices running reliably

Should any onsite service be required, your independent professional integrator has access to all notes and system information, ensuring a seamless support experience.**

Control4 Assist Premium ($2,999/year)

Enjoy next-level support with Control4 Assist Premium. Get all the benefits of the Assist plan, plus a concierge experience that includes personalized system education, scene modification, custom programming, and new device connection. Want someone to help you personalize a new scene for an upcoming party or holiday? Do you need to connect a new smart thermostat to your Control4 system? Control4’s highly trained specialists are ready 24/7/365 and will keep your independent professional integrator in the loop to ensure a seamless support experience.

With Assist Premium, you also receive the following features:

  • Education on how to use features and functionality of the system from the Control4 Assist Team
  • Post-install personalization, programming, and new device connection to update your system when technology or your preferences change
  • Bi-annual Check-ins with the Control4 Assist Team, who will set up an optional appointment for assessing your system Control4 Assist Team

These specialists are carefully chosen for their experience in the A/V, automation, and networking fields as well as their superior customer service skills. They are trained and certified in various specialties and are part of award-winning support and education departments. Their skills and background make them uniquely qualified to support your automation system and connected devices.

The Control4 Assist Team is made up of:

  • Certified Control4 automation programmers
  • Experienced audio and video technicians
  • Professional certified networking administrators
  • Remote Features for Assist include:
  • Direct Manufacturer Support
  • Troubleshooting & Support
  • Proactive System Monitoring
  • Video Assist

With Assist Premium, you also receive the following features:

  • Personalized System Education †
  • Post-Install Personalization and Programming
  • New Device Connection1
  • Bi-annual Check-ins

Note: The Control4 Assist Team can answer questions about hardware warranty policies regarding Control4 products. Warranties active for services are provided directly by your independent professional integrator. Control4 Assist and Assist Premium support plans are only available in the United States on systems that have the Control4 Connect service enabled.

*Hawaii and Alaska support operate on Pacific Time.

**Support cases escalated to your independent professional integrator requiring any onsite service may incur additional fees. Includes, but is not limited to, product replacements and cabling or physical connection issues. To exchange a product that is under warranty, please contact your independent professional integrator.

† Programing may be limited to programing that can be performed by using the system’s “When >> Then” programing functionality as well as adding new products that can be reasonably added remotely. Security system updates are not included.

Limited to remote assistance for plug-and-play devices that are compatible with Control4. No onsite service provided. See Terms & Conditions for details.

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